Paid & confirmed bookings:
1 month before stay date: 100% of deposit is refundable minus handling fees.
Less than 1 month before stay date: 0% of deposit is refundable however, you may change the date of your reservation once up to 21 days prior to arrival, subject to availability and any rate increases. No date changes inside of 21 days of reservation. You may nominate someone else on your behalf to make use of this booking.
Should the reservation not be taken up on the arrival date, the accommodation will be held until 9h00 the following day, after which the reservation will be canceled and all forfeited.
No alternative accommodation/refunds will be made due to misplaced guest keys/power or appliance failures/water shortages/Labour strikes or any other issues we cannot fix during your stay.